NMMC Receives Smart Governance Accolade for Citizen-Centric Digital Initiatives | Mumbai News

Navi Mumbai: Navi Mumbai Municipal Corporation (NMMC) earned the ‘Smart Governance Award‘ for exemplary smart governance at the ‘West Tech Symposium’ organised by Shri Adhikari Brothers’ Governance Now Publications. NMMC Additional Commissioner Sunil Pawar accepted the honour from film producer Kanchan Adhikari and actor Mahesh Thakur at a Mumbai ceremony. The ‘West Tech Symposium’, focused on environmentally conscious urban development, drew participation from e-governance firms, technology innovators, municipal service providers, and govt bodies from Gujarat, Goa, Andhra Pradesh, Tamil Nadu, and West Bengal.
NMMC, under the leadership of its Commissioner Kailash Shinde, received recognition for effectively utilising digital media in civic administration, enhancing service delivery efficiency, operational transparency, and direct citizen benefits. “The implementation of the e-office system streamlined operations, improved transparency, and reduced paper usage significantly. This digital transformation enhanced information security and accelerated service delivery to residents,” said Shinde.
According to NMMC, the civic body successfully deployed an Enterprise Resource Planning (ERP) system, enabling integrated operations monitoring across departments through a unified dashboard. Currently, 90 municipal services, including birth, death, marriage registration, water supply, and property tax, are accessible online. An additional 15 services are in the development stage and will be activated shortly, said Shinde. A comprehensive grievance redressal system allows citizens to submit complaints or suggestions via the municipal website or mobile application, with real-time status tracking capabilities.
The recently updated NMMC website serves as an informative platform, facilitating digital service delivery and enhanced citizen engagement. The ‘Majhi Navi Mumbai – My NMMC – My Navi Mumbai’ mobile application enables residents to access information, make payments, and submit feedback conveniently. This recognition reflects NMMC’s commitment to digital service delivery, said Shinde, who encourages citizens to utilise these digital platforms for municipal services. On the other hand, residents have complained about interrupted services of the newly introduced digital system while making payments for water charges.